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Mailing Addresses:

WoodWorks® Software Head Office:

Canadian Wood Council
Suite 400, 99 Bank Street Ottawa, Ontario K1P 6B9
CANADA 

WoodWorks® Software US Office:

WoodWorks Software
3380 Sheridan Drive, Suite 306
Amherst, NY, 14226-1499

 

Sales and Tech Support:

WoodWorks® SALES team:

Email WoodWorks  sales@woodworks-software.com
Telephone: (800) 844-1275 (9:00 am to 4:00 pm EST) 
Fax: (613) 747-6264

WoodWorks® TECHNICAL SUPPORT team:

Email WoodWorks  support@woodworks-software.com
Telephone: (800) 844-1275 (9:00 am to 5:00 pm EST) 
Fax: (519) 885-1407



Technical Support Team Leader
Ed Greig, P.Eng.
Ed has been the primary technical support representative for the WoodWorks® project since 1997.  After graduating with a B.A.Sc., in Civil Engineering, from the University of Waterloo in 1976, Ed worked for 20 years as a structural design engineer.  Throughout his career as a structural designer, Ed made extensive use of structural analysis and design software to achieve optimal results.  He brings his experience as a practicing engineer to bear in his explanations of the of capabilities of WoodWorks® software and the solutions to the problems faced by WoodWorks® users. He continues to spend a portion of his time on structural design contract work, allowing him remain current in his understanding of the information needed by the engineering design community.

Email WoodWorks  Technical Support Leader, WoodWorks® Software

 

Manager, WoodWorks® Software
Robert J Jonkman, P.Eng.

Rob works in the Codes & Engineering division of the Canadian Wood Council.  Completing a Bachelor of Civil Engineering and Management degree at McMaster University in Hamilton in 1994, Rob worked for one year at an engineering consulting firm and over nine years at Normerica Building Systems, a Canadian manufacturer of Post and Beam Homes and Clubhouses as their “Design and Engineering Supervisor”.   The experience gained by engineering several hundred Post and Beam buildings for locations throughout Canada, USA and overseas gives Rob a practical perspective for designing wood structures.   Using the Woodworks® Software Suite throughout his career, Rob currently focuses on managing its development to better meet the needs of practicing engineers and architects.

Email WoodWorks  Manager, WoodWorks®

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How Do I:
Most effectively relay my WoodWorks® technical question?

Emailing our technical support department is the fastest method of getting an answer.  Better yet, email the question and include all applicable WoodWorks®  files to Technical Support.

Email now:  Tech Support

Quickly get my software activation keycode?

Emailing our sales team is the fastest method of getting your keycode.  Please ensure you indicate your name and company name.

Email now:  Sales Support

Make software improvement suggestions or new features ideas?

Email our WoodWorks® manager.

Email now:  Manager, WoodWorks Software

Droit d’auteur   Last Updated: 8/10/2010   Confidentialité   Terms of Use